Editorial Standards, Code of Conduct and Issue Resolution Procedures
In order to maintain a high quality experience for our readers, NewsNow operates a strict set of Editorial Standards, Code of Conduct and Issue Resolution Procedures for publishers.
The credibility and quality of NewsNow as a news outlet is dependent on that of the websites it links to.
Our readers expect the inclusion of publications on NewsNow that have an established reputation for quality and/or breaking exclusive news stories through regular access to primary sources (e.g. in football, this means industry insiders such as players, clubs and their representatives). We classify such publications as authoritative, and examples of such publications include the press, broadcasters, officially authorised media, and some newswires.
We classify publications that do not have the same established reputation, or regular access to primary sources, as non-authoritative. The quality and credibility of their articles must be demonstrable to our readers, if they are to warrant a comparable level of exposure as authoritative publications on NewsNow.
This document sets out specific guidelines for non-authoritative publications to help them achieve this. These guidelines are designed to help deliver a high quality experience for users, leading to increased use of NewsNow and member publishers’ websites. 
1. Write original and substantial articles
Articles must be original and not consist of text substantially copied, rehashed, plagiarised, adapted, aggregated, or syndicated from other sources. They should add value to NewsNow and be materially different from those that are already on NewsNow. [Read more]
2. Substantiate claims, and use credible sources
Claims (including rumours) must be substantiated. Where claims are substantiated with reference to a source, the source must be credible (and attributed — see below). [Read more]
3. Attribute claims and quotes
Attribution allows readers to verify the origin and legitimacy of the factual content of your articles. Where claims are substantiated with reference to a source, the source must be clearly attributed. Quotes must always be clearly attributed to their sources. [Read more]
4. Proof-read and fact-check your work
You should take reasonable steps to avoid obvious mistakes in your spelling, grammar and punctuation.
Your prose should read well, and the message of your articles should be well constructed and easy to follow. [Read more]
5. Write relevant headlines
Articles must feature relevant headlines, which must be factually accurate and not sensational or misleading. NewsNow users must be given fair expectations of an article’s content when deciding which headlines to click on. [Read more]
6. Provide article metadata
Each article must contain a byline, stating the name of the author. It must also include the date and, if possible, time of publication.
7. Provide ‘About us’ and ‘Contact us’ pages
Your publication must contain: an ‘About Us’ page, to provide background on your publication to your readers; and a ‘Contact’ page, to allow readers to provide feedback.
Code of Conduct
The following practices are considered grounds for immediate initiation of our Issues Resolution Procedures (detailed below):
- Attempting to manipulate in which sections of NewsNow links to your articles will appear, the ranking of articles within our Top Stories, or otherwise attempting to manipulate our systems.
- Causing any duplicate articles to be published on NewsNow (such as any article published under more than one URL or on a URL that has been changed). If you need to republish an article with an updated headline, you must do so on the original URL. If you cannot do this, or if your updated headline is not automatically picked up by our systems, you must contact us first to have the original headline and URL deleted from NewsNow. Only after the original has been deleted may you republish the article under a new URL. Deleting the original article from your site or your feed will not result in it automatically disappearing from NewsNow. Republishing that leads to duplication may be considered an attempt to manipulate our systems.
- Causing any off-topic articles to be published on NewsNow, including but not limited to competitions, offers or discounts, updates about one’s own website, or advertorial, or articles containing any editorial written purely for the purpose of providing paid links (such as to betting websites).
- Using sectarian, racist, defamatory or libellous language; hate speech; excessive or inappropriate profanity or insulting language. Content must abide by the laws of England and Wales, or any other relevant jurisdiction.
- Moving or removing the NewsNow logo from its agreed position on your site, or altering its appearance or implementation, except by prior arrangement.
- Any action or activity that in our sole judgement may affect the perceived quality or integrity of NewsNow’s services or that risks bringing NewsNow or its services into disrepute.
Issue Resolution Procedures
NewsNow aims to provide the highest possible quality of service, and to maintain an environment suitable for all. We therefore endeavour to investigate all serious issues or credible complaints that are brought to our attention, and to take appropriate action.
Where we have an immediate quality of service concern, we will normally remove one or more headlines, publication sections, or an entire publication, without notice and until the matter has been resolved.
For very serious breaches or for gross misconduct, we reserve the right to remove a publication permanently and without notice.
Where we identify other apparent breaches of our Editorial Standards or Code of Conduct, we will normally request a written explanation from the publisher. Where a publisher cannot provide a satisfactory explanation, sanctions will be applied. Depending on the severity of the breach, or the persistence of breaches, sanctions may include: written warning, temporary suspension (for a period of between one week and several months depending on circumstances), reclassification (changing where a site’s headlines appear on NewsNow) and permanent removal.
NewsNow reserves the right to amend or improve its Editorial Standards, Code of Conduct and Issue Resolution Procedures at any time without notice.